FAQs
Where are you located?
Orem, Utah
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Do you deliver? How much does delivery cost?
Yes, we deliver within a 2 hour window from Orem.
The delivery fee is calculated upon distance.
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Do you travel? What is the travel fee?
Yes we travel! We love creating tables in new settings. We do charge a travel fee which is $1/mile to the location and back with the first 20 miles free of charge, and a flat fee of $200 to cover loss of revenue from multiple bookings we would cover that day.
Occasionally overnight accommodations will need to be made & we will work with you on those requirements.. When inquiring about travel please provide an exact address to the location/venue so we may calculate the travel fee and include it in the quote!
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How many days in advance do I need to order a box or platter?
We request a minimum of 72 hours, but it is always worth asking as it ultimately comes down to our availability.
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Can you accommodate dietary restrictions?
The flexibility of this style of catering means we can create something that meets most dietary requirements and requests including gluten-free, nut-free, lactose-free, vegan and full carnivore.
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What payment methods do you accept? When is payment due?
Our most popular method is Venmo, we also accept ApplePay, PayPal, Cash & Checks
All bookings for large events require a deposit of 50% (of which 20% is a non-refundable booking fee). The balance is due 10 days before the event. Your booking is confirmed once the deposit is received.
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What is your cancellation policy?
Cancellations for catered events:
7 days or more before the event you will receive a refund of payment minus the non-refundable 20%.
Cancellations made 7 days and up to 48 hours before the event you will receive a refund of 60%.
No refunds for cancellations with less than 48 hours before the event.
Cancellations for drop-off service (deliveries) will receive no refund with less than 24 hours before scheduled service.
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Is gratuity included?
We do not include gratuity in our price. It is always appreciated but never expected.
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Are you fully insured?
Yes we are a fully licensed & insured company.